SHIPPING, CANCELLATION & REFUND POLICY

Shipping & Delivery

At The Purple Sunset, each hamper is thoughtfully prepared to ensure the highest quality. Our standard processing time is up to 7 working days, followed by a delivery period of 3-7 working days, depending on the location.

We operate Monday to Friday (excluding public holidays).

For urgent or international shipping, please WhatsApp us at +91 95828 75455 or email us at thepurplesunset.in@gmail.com to check availability, timelines, and additional charges before placing your order.

Cancellations

Orders can be cancelled within 24 hours of placement, provided they have not yet been processed.

Once processing begins-particularly for custom or personalized hampers-cancellations will not be accepted.

Returns & Exchanges

We do not offer returns or refunds for correctly fulfilled and undamaged orders.

In case of a wrong or defective item, please notify us within 24 hours of delivery by emailing thepurplesunset.in@gmail.com with your order details and clear photos of the issue. We will review the situation on a case-by-case basis and arrange an exchange if necessary.

Product Substitutions

In the event of stock unavailability, we reserve the right to replace an item with one of equal or higher value that aligns with the overall look and feel of the hamper.

We will inform you in advance wherever possible.

Shipping Delays & Non-Serviceable Areas

While we work closely with trusted courier partners to ensure timely deliveries, occasional delays may occur due to unforeseen events (e.g., weather conditions, strikes, etc.).

Additionally, some pin codes may be non-serviceable. If your delivery address falls under this category, we will inform you promptly and offer the best alternative available.

Please feel free to reach out to our support team for any assistance.

Customization Disclaimer

All customized or personalized orders are crafted based on the details you provide. Please ensure all spellings, names, and preferences are accurate when placing your order.

We do not accept returns or issue refunds for errors resulting from customer-provided information.

Each concern is addressed with care, and resolutions are provided individually based on the situation.